Effective Date: 2025

  1. Terms of Use

1.1 Acceptance of Terms

By accessing or using the Paradox website, online store, or any related services, you agree to be bound by these Terms of Use.
If you do not agree with any part of these terms, you should discontinue use of the site immediately.

1.2 Intellectual Property

All content on this website — including product designs, images, text, graphics, logos, videos, and all associated materials — is the exclusive property of Paradox Sound Experience.
Reproduction, modification, distribution, or commercial use of any content without prior written consent is strictly prohibited.

1.3 Product Information

Paradox continually develops and improves its products.
Specifications, features, finishes, and availability may change without prior notice.
Colors displayed on screens may differ slightly from actual anodized or plated finishes.

1.4 Orders & Availability

We reserve the right to limit or refuse any order placed through the website, including cases of limited production capacity or material availability.
If an order cannot be fulfilled, customers will be notified and refunded.

1.5 Liability Disclaimer

Paradox is not responsible for damages resulting from improper installation, misuse, unauthorized modification, or third-party handling of our products.
Use of the website and products is at the user’s own risk.

  1. Privacy Policy (GDPR-Compliant)

2.1 Information We Collect

We may collect the following information when you browse, register, or place an order:

  • Name
  • Email address
  • Shipping and billing addresses
  • Payment-related information (processed securely by third-party providers)
  • Technical data such as IP address, device type, browser type
  • Order history and preferences

We never store full credit card numbers.

2.2 How We Use Your Information

Your data is used for:

  • Processing and delivering orders
  • Customer support and communication
  • Improving our website and product offering
  • Security, fraud prevention, and analytics
  • Optional marketing communication (only with explicit consent)

We do not sell, rent, or trade your personal information.

2.3 Data Protection & Storage

We apply industry-standard security measures to protect your data, including:

  • SSL encryption
  • Secure servers
  • Restricted access to personal information
  • GDPR-compliant data handling

Your data is stored only for as long as necessary for order processing, legal obligations, and service improvement.

2.4 Third-Party Services

We may use trusted external partners including:

  • Payment processors (e.g., Stripe, PayPal)
  • Shipping companies
  • Analytics providers

These partners receive only the minimum data required to perform their function.

2.5 Cookies

We use cookies to:

  • Improve website performance
  • Enable essential store functions
  • Analyze traffic
  • Enhance user experience

You can disable cookies from your browser settings at any time.

2.6 Your Rights (GDPR)

You have the right to:

  • Access your data
  • Request correction or deletion
  • Request restriction of processing
  • Object to data processing
  • Request data portability
  • Withdraw consent at any time

For any privacy-related requests, contact us via the Contact page.

  1. Returns & Refund Policy

3.1 General Policy

Paradox products are manufactured with high precision and undergo thorough quality control.
If you receive a defective or incorrect item, you must contact us within 14 days of delivery.

Eligible returns include:

  • Manufacturing defects
  • Incorrect item shipped
  • Transport damage (with proof)

3.2 Non-Returnable Items

  • Custom shop orders
  • Custom-anodized or plated components
  • Items modified or installed by the customer
  • Products with signs of use

3.3 Process

To request a return:

  1. Contact us via the official Contact Form with your order number
  2. Provide supporting photos/videos
  3. Await approval and return instructions

Refunds are issued only after inspection of the returned product.

  1. Warranty

4.1 Lifetime Material & Mechanical Warranty

All Paradox hardware comes with a lifetime warranty covering:

  • Structural failures due to material flaws
  • Mechanical defects in saddles, screws, or moving parts

This warranty does not cover:

  • Wear from normal use
  • Surface changes caused by anodizing or plating aging
  • Damage from misuse or incorrect installation

4.2 Transferable Serial Number

Each Paradox component features a unique serial number.
Our warranty is fully transferable to future owners — a core part of our philosophy that treats each hardware piece as an engineered investment.

  1. Contact Information

For questions, support, orders, or privacy-related matters:
Use the Contact section of our website.